eng
Prague
05:37

Technical Support Specialist of all levels (ENG+RU) in Prague

full time
,
Li Jana, HR Manager
Flagma member since 10 March 2017
+420 608 62X XXX

Job description

We are currently looking for new colleagues who would provide technical support to our clients (B2B) and contribute to technical documentation (incl. the night shifts).

Job description:

  • Solving client’s queries (written form)
  • Help to our clients with configuration; help them to understand system set up etc.
  • Close cooperation with developing team
  • Creating technical documentation
  • Ad hoc tasks

Requirements:

  • Excellent knowledge of English and Russian language both in written form
  • Empathy, strong client orientation - very pro-customer-oriented personality
  • Knowledge of Internet services (DNS, SMTP, ...), TCP / IP protocol
  • Experience in technical support is an advantage
  • Strong work ethic
  • Accuracy, logical thinking, the ability to identify and follow priorities
  • Familiarity with HTML/CSS/JS etc. (don’t need to develop, but need to understand)

Our offer:

  • Stable background and experience of our international projects
  • Gaining a new experience and knowledge
  • Possibility for your career development
  • 5 weeks of paid vacation per year
  • Fruit/vegetable days and refreshment
  • Language courses, company events, teambuildings
  • Multisport card (one free entry per day to the sports facilities and activities however you like)
  • Relaxation areas (table football, PlayStation etc.)
  • Offices near I.P. Pavlova station
Renewed: 23 May 2019, 13:15 2019-05-23
All company jobs: 17
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