eng
Prague
22:40
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2019-11-18
Job renewed 18 November 2019

Technical Support Specialist of all levels (ENG+RU) in Prague

full time
Li Jana, HR Manager | Flagma member since 10 March 2017
+420 608 62X XXX
All company jobs: 15

Job description

We are currently looking for new colleagues who would provide technical support to our clients (B2B) and contribute to technical documentation (incl. the night shifts).

Job description:

  • Solving client’s queries (written form)
  • Help to our clients with configuration; help them to understand system set up etc.
  • Close cooperation with developing team
  • Creating technical documentation
  • Ad hoc tasks

Requirements:

  • Excellent knowledge of English and Russian language both in written form
  • Empathy, strong client orientation - very pro-customer-oriented personality
  • Knowledge of Internet services (DNS, SMTP, ...), TCP / IP protocol
  • Experience in technical support is an advantage
  • Strong work ethic
  • Accuracy, logical thinking, the ability to identify and follow priorities
  • Familiarity with HTML/CSS/JS etc. (don’t need to develop, but need to understand)

Our offer:

  • Stable background and experience of our international projects
  • Gaining a new experience and knowledge
  • Possibility for your career development
  • 5 weeks of paid vacation per year
  • Fruit/vegetable days and refreshment
  • Language courses, company events, teambuildings
  • Multisport card (one free entry per day to the sports facilities and activities however you like)
  • Relaxation areas (table football, PlayStation etc.)
  • Offices near I.P. Pavlova station
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Vacancy number: 24718 | views: 548
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